TERMS AND CONDITIONS
These Terms & Conditions apply when you use our website (the “Website”), or place an order with us. By accessing, browsing, using, registering with, or placing an order on the Website, you confirm that you have read, understood and agree to these Terms & Conditions. If you do not agree to these Terms & Conditions in their entirety, you should not use our Website. In order to provide you with the best products, services and experiences, our Website is constantly evolving. From time to time we will, therefore, need to make changes to our Terms & Conditions. You should check this page regularly to take notice of any changes we may have made. We recommend that you save or print a copy of these Terms & Conditions for future reference . You may also find it helpful to visit our Help pages (which also form part of these Terms & Conditions). Here you will find useful information on ‘How to Order’, ‘Delivery’, ‘Returns’, ‘Sizing’, ‘Store Locator’, and ‘How to Contact Us’.
1. About Us -Specific information - online store information:
www.cristianomarcheli.com is the online store of online products of the company “Cristiano Marcheli” (here in after referred to as "the Company"), legally and appropriately approved by the Ministry of Development, Competitiveness, Infrastructure, Transport and Networks (General Secretariat for Consumer Affairs, Consumer Protection Directorate) Supplier Registry in accordance with applicable law.
It belongs to the company under the name “Chelioti” and with the distinctive title “Cristiano Marcheli”
Company activity: Commercial
Contact email: [email protected]
Unless we say otherwise, “we/us” refers to the Company [●].
2. Provided Information & Products:
The Company is committed to the quality, completeness and validity of both the information provided on its web site and the essential features of the products posted on the web site, as well as the accuracy of the information regarding the services provided by the Company's online store. . In the good faith of the Company, the Company is not responsible for any technical or typographical errors that may have occurred unintentionally or due to interruptions of the Website by force majeure.
3. Limitation of Liability:
The Company cannot guarantee the availability of the promoted products. However, it is committed to informing consumers in a timely manner about their unavailability.
The Company is solely responsible for gross negligence and fraud in the event of delays of delivery of ordered products and for the information it provides or the services it provides through its website.
The Company's online store is not responsible for any technical problems that may occur to users when attempting to access or during their visit to the site and are related to the operation or compatibility of their own infrastructure with the use of the website. In addition, the Company bears no responsibility for the acts or omissions of third parties and in particular unfair interference by third parties in products and/or services and/or information made available through its online store. Where this site contains references to third-party websites, through "links", “hyperlinks”, or advertising banners to other websites whose providers also have full (civil and criminal) responsibility for the security, legality and validity of the content of their websites and services, www.cristianomarcheli.com is not responsible for the content of those pages, and for any damage or damage that may arise from their use, as an indication of liability.
4. User Obligations:
Users of the web site www.cristianomarcheli.com acknowledge and undertake that they will not use the Company's online shop for the purpose of sending, publishing, and generally in any way the transmission of illegal, harmful, threatening, racist, offensive, annoying, defamatory, defamatory, obscene, obscene, bibliographical, or harmful to minors. This content may not be retransmitted in accordance with the laws and regulations in force. In addition, accessing and trading on the Website must be for personal and private use only for lawful purposes and in a manner that does not restrict or prevent its use by third parties. The visitor is required to use the site in accordance with the law, good manners and these terms and conditions, and not to act or omit, which may damage or malfunction or affect or jeopardize the provision of the services of www.cristianomarcheli.com
Users are not entitled to disclose inside information and confidential information acquired or disclosed as part of a deal or covered by confidentiality agreements, or information that infringes any patent, trademark and secret, copyright or other proprietary rights of third parties. Finally, users may not invade and install software viruses or any other codes, files, or programs designed to interrupt, damage, destroy, or prevent the operation of any computer software or hardware, intentionally or unintentionally, because any such action violates existing Greek and Community law and its provisions. Further, users are not permitted, by visiting the Company's website to harass third parties in any manner or content, or to use the Website to collect or store users' personal data.
5. ACCEPTANCE
You agree that your order is an offer to purchase products from the Company. All orders are subject to acceptance by us. We may choose not to accept your order for any reason without liability to you.
After submitting an order, we will send you an order acknowledgement email with your order number and details of the products you have ordered from us and details of any delivery services you have ordered from us.
Please note that this email is an acknowledgement that we have received your order and is not an acceptance of your order. Acceptance of your order and the formation of a contract between us will not take place unless and until the earlier of the date on which we (i) receive payment in full, or (ii) dispatch the products to you.
6. ALTERNATIVE DISPUTE RESOLUTION
The EU Commission provides an online dispute resolution platform (“ODR Platform”) for disputes regarding products bought online.
The EU Commission ODR platform can be accessed here: http://ec.europa.eu/odr
We can be contacted at: [●]
7. INTELLECTUAL PROPERTY RIGHTS
The Website and its content are protected by intellectual property rights, including copyright and trade marks. Except as expressly authorised by us or relevant third parties, you agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Website, in whole or in part.
5. Protecting Your Personal Data.
Our Company collects, stores, uses and generally processes your personal data when you visit the Company's website.
The provision of your Data to the Company, as requested by its website, is necessary to achieve the primary purpose of collecting such Data, and may, for example, make it impossible for the Company to fulfill the contract of sale or to provide such data. other services available [transport etc].
We make sure to collect only your Absolutely Necessary Data, which is appropriate and clear for its intended purpose. These Data include:
1. Data when creating a user account on your site.
2. Required: e-mail * and password *
3. Optional: name, surname, sheet, date of birth, postal address, telephone number.
4. Details of your transactions with us through our online store
For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, products added to or removed from your shopping cart, a list of products you wish to purchase (wish list), websites you visit and how and when you reach us.
• Shopping interests and preferences, which help us to recommend specific products and services that interest you. We will only request and use the Data we have collected to recommend products or services of interest to you and further enhance your shopping experience with us. Of course, it's always your choice if you share such information with us.
• Traffic details of our site or other sites that you have browsed before us.
• Information collected from the use of cookies in your browser.
• Payment information.
• Your comments and product reviews.
• To provide you with the best possible web site experience, we collect technical information about your internet connection and browser, as well as the country and telephone code of your computer, the websites that you visit, the ads on which clicks etc.
• The username of your social media, if you interact with us through these channels, to help us respond to your comments, questions or comments.
If you choose not to share some of the Data with us or to deny certain access rights, we may not be able to provide some of the services you have requested. For example, if you asked us to let you know when a product is again available, we cannot help you if you have withdrawn your general consent to receive updates from us.
We know that the processing of your Data is carried out either by specially authorized personnel of the Company, or through information systems and electronic devices from our Company.
To share information about our products, services and events, and for other purposes as specified below, we do the following:
• Send a newsletter: With your consent, we will use your personal information, preferences and transaction details to inform you via e-mail, internet, telephone and/or social media about relevant products and services, including personalized/personalized offers, discounts, etc. Of course you have the ability to revoke this consent at any time.
• Web push notifications: Depending on your navigation, you may receive, with prior consent, notifications of our offers, news, your wish list and your shopping cart. Of course you can revoke this consent at any time.
• Processing payments to prevent fraudulent transactions.
• To send you communications required by law or necessary to inform you of changes to the services we provide. For example, updates to these privacy notices, product recall notices, and legally required information about your orders. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. Unless we use your personal information for these purposes, we cannot comply with our legal obligations.
Disclosure of your personal data
We may have to share your personal data with (i) service providers who provide IT and system administration support as the company that provides the on line platform of the applications, (ii) with professional advisors including auditors, lawyers, bankers, auditors and insurers (iii) regulatory authorities (to the extent necessary) (iv) third parties to whom we sell, transfer or merge parts of our business or our assets and/or (v) our approved business partners and agents who are part of our supply chain.
We require all of these third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. They are only allowed to process your personal data on our instructions.
International transfers
Some of our third-party providers may be businesses outside of the EEA in countries which do not always offer the same levels of protection for your personal data. We do our best to ensure a similar degree of security by ensuring that contracts, code of conduct or certification are in place which give your personal data the same protection it has within Europe. If we are not able to do so, we will request your explicit consent to the transfer and you can withdraw this consent at any time.
We retain your Personal Data as necessary to fulfill the purposes set out in these terms (unless a longer retention period is required by applicable law). Generally this means that we will keep your personal data for as long as you have an account with us. With regard to your Personal Data relating to product markets, we maintain this data for a longer period in order to comply with our legal obligations (such as tax and commercial law and for warranty purposes). At the end of this retention period, your data will be completely or anonymously deleted, for example by pooling with other data, so that it can be used in an unrecognizable way for statistical analysis and business planning.
We are committed to safeguarding your Personal Data and, recognizing the importance of securing your Personal Data, we have taken all appropriate organizational and technical measures to safeguard and protect your Data from any form of accidental or unauthorized processing. We use the most modern and advanced methods to ensure the highest possible safety.
In addition, the details used to identify you as an account user are two: the Username and the Password. Each time you enter your details, you are given access to your personal account. This process is securely accomplished through encryption during their transfer to the Internet and the servers of the Company. By the same standards, you can change your Password as often as you like. Upon registration of the desired code, the new code is coded and stored in the Company's systems. For this reason, you are the only one who knows your password and is solely responsible for keeping the password confidential to third parties.
These measures shall be reviewed and amended where necessary.
You have the right to access your personal data, you have the right to be informed by us about the processing of your Data. In addition, you have the right to correct inaccurate personal data and if you find that your Data is incorrect you can request us to correct it (eg, name correction or address change update). You also have the right to delete / forget about it, so you can ask us to delete your data if it is no longer necessary for the above mentioned processing purposes or you wish to revoke your consent if this is the only legal basis. You still have the right to portability of your Data, so you can ask us to read the Data you provided or ask us to forward it to another controller, the right to limit the processing, that is, you can ask us to limit the processing of your data. Your Data for as long as your objections to the processing are pending and finally, the right to object and withdraw consent to the processing of your Data.
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under these terms.
We will respond to your Inquiries free of charge without delay, and in any case within one (1) month after we receive your request. However, if your Request is complex or there is a large number of your Request we will let you know within the month if we need to receive an extension of another (2) two months within which to respond.
If your Claims are manifestly unfounded or excessive in particular because of their repeated nature, the Company may charge a reasonable fee, taking into account the costs of providing the information or performing the requested action or refusing to proceed with the Request.
The applicable law is Greek law, as formulated in accordance with the General Regulation on the Protection of Personal Data 2016/679/EU, and generally the applicable national and international law.
The courts in Athens of Greece for any emerging disputes related to your data are the Courts of Athens.
We encourage you to read this Policy at regular intervals to know how your Data is protected.
6. Data Protection Regulation
By subscription to our newsletter, you are agreeing to our Privacy Policy and you will be receiving our newsletters on a regular basis. You can revoke your consent by contacting us, or by clicking the 'unsubscribe' link at the end of each newsletter.
7. Payments Security
CRISTIANO MARCHELI has taken all necessary precautions in order to guarantee the best possible security for your data. The website www.cristianomarcheli.com uses the SSL protocol to secure online business transactions. In this way, all personal information like credit card data, name, addresses, is encrypted so that it may not be read or changed while transferred on the Internet. Cristiano Marcheli certificate has been authorized by Thawte, a trusted solution for online security. SSL protocol (Secure Sockets Layer) is now a global Internet standard for the certification of websites to Internet users and for the encryption of data between Internet users and web servers. An SSL encrypted communication requires all information interchanged between a customer and a server to be encrypted by the sender’s software and to be decoded by the recipient’s software; in this way, personal data are protected while transferred in the Internet. Furthermore, all information sent via SSL protocol is protected by a mechanism that automatically verifies if such data have been changed while transferred.
8. Delivery & Returns
8.1. Delivery- Shipping Policy
DELIVERY TIME:
Orders should arrive within 2-10 workdays after we have received payment, but may vary depending on the destination. Cristiano Marcheli is NOT responsible for any delays of your package during delivery,
By placing an order with us, you accept the risk that your package may be delayed during shipment.
LOST OR DAMAGED ITEM:
Cristiano Marcheli will provide upon request the tracking number and contact information for the shipping company if needed. Once this information is provided to you, it is your responsibility as the customer to contact and deal with the shipping company. We do not assume any responsibility for lost packages.
Delivery within Greece - is *free of charge for all orders above 150€ , all domestic orders ( below 150€ ) have a 4€ shipping cost and take approximately 3 to 5 working days to arrive.
Delivery within Attica takes 1-2 working days, while for the rest of Greece 2-3 working days.
International Delivery – All orders shipped outside of Greece take 2 to 10 working days to arrive with a flat fee of 7€ per order.
8.2. CANCELLATION RIGHT – COOLING OFF PERIOD
If you are a GR/EU consumer, you have the legal right to cancel your entire order within 14 days following the date on which you, or a third party other than the carrier and indicated by you, takes physical possession of the goods.
If you wish to exercise your right to cancel, you must inform us of your decision to cancel the contract in writing e.g. by a letter sent by post to[●] or email [●]. You may use the cancellation form here but this is not obligatory.
The goods should be returned to us without undue delay and in any event not later than 14 days from the day on which you exercise your right to cancel.
You will be responsible for the cost of returning the goods unless your order is eligible for free returns, we delivered the products in error to you, or they were damaged or defective.
Please see our Returns Policy below for further details
Please note we are unable to offer cancellation on the following products (unless the products are faulty, or not as described): products with a security or hygiene seal or label, if the seal or label is broken, or has been tampered with (for example pierced earrings, underwear, swimwear, fragrance and toiletry products).
If you exercise your right to cancel and return the goods to us within 14 days from the date on which you exercise your right to cancel, we will reimburse you the cost of the goods together with our standard delivery charges, without undue delay and in any event, no later than 14 days after we receive the goods, or you have supplied evidence of having sent back the goods, whichever is the earlier.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
We may also make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
For further information about your statutory rights, contact your local authority (for example the Citizen's Advice Bureau if you are in the UK).
8.2 Returns Policy
Cristiano Marcheli reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online and in the Return Instructions accompanying the order. In the case of unauthorized or non-standard returns, the purchased items will be returned to the shipping address specified in the original order.
Refunds
Refunds will be processed as soon as returned items undergo meticulous quality control and are being accepted. Refunds can only be remitted to the initial credit card, Paypal or bank account used for the order transaction. You will be asked to provide your refund payment details. Please note that the refunded amount will be reduced by the total shipping delivery and return cost. Processing time may vary depending on the bank or credit card company.
You can return item(s) at your own expense (non-used item(s) in new condition). We will either exchange the item(s) and send it to you for free or refund your money minus shipping costs. Both the returned item(s) and the packaging have to be in unused.
Return Instructions
Just follow these easy instructions and make sure you send your item(s) back to us within 14 days from the date you received your order:
1. Please visit cristianomarcheli.com/returns-refunds , fill the form, quoting your order number which was included in the original order confirmation email and specifying the specific items to be returned.
2. You will then receive an email confirming your returns request and information about the refund..
3. We will contact the courier to arrange a pick-up, quoting this airway bill number and note that items must be returned within 7 days after receiving the returns confirmation e-mail.
4. As soon as we receive and accept your returned package, we will contact you confirming receipt of your return.
To return an item, please click [email protected] or visit https://www.cristianomarcheli.com/returns-refunds
Miscellaneous
1. Force majeure: If due to force majeure (i.e. adverse weather conditions, strikes, etc.), the courier fails to deliver you the products within the set time-limit CRISTIANO MARCHELI shall not be liable for any situation arising without its fault and shall do whatever is humanly possible for your best service.
2. Modification of Terms: The website https://cristianomarcheli.com/en/ reserves the right to modify or renew the terms and conditions regarding transactions. The company undertakes to update the present text for any modification of or addition to the terms.
https://cristianomarcheli.com/en/ uses cookies to distinguish you from other users of our site, provide you with a good experience when you browse our site, linking and moving to pages and also allows us to improve our site.
Cookies allow you to enjoy some features (such as storing basket contents), use social sharing ( for Facebook, Instagram, etc.) as well as personalizing messages and displaying ads according to your interests (both on our site and on others). They also help us understand how the site is used.
You can learn more about cookies and how we use them below. For more information about processing your personal data from https://cristianomarcheli.com/en/, you can read the PRIVACY POLICY
