Terms & Conditions

These Terms & Conditions apply when you use our website (the “Website”), or place an order with us. By accessing, browsing, using, registering with, or placing an order on the Website, you confirm that you have read, understood and agree to these Terms & Conditions. If you do not agree to these Terms & Conditions in their entirety, you should not use our Website. In order to provide you with the best products, services and experiences, our Website is constantly evolving. From time to time we will, therefore, need to make changes to our Terms & Conditions. You should check this page regularly to take notice of any changes we may have made. We recommend that you save or print a copy of these Terms & Conditions for future reference. You may also find it helpful to visit our Help pages (which also form part of these Terms & Conditions). Here you will find useful information on ‘How to Order’, ‘Delivery’, ‘Returns’, ‘Sizing’, ‘Store Locator’, and ‘How to Contact Us’.

1. About Us - Specific information - online store information:

www.cristianomarcheli.com is the online store of online products of the company “Cristiano Marcheli” (here in after referred to as "the Company"), legally and appropriately approved by the Ministry of Development, Competitiveness, Infrastructure, Transport and Networks (General Secretariat for Consumer Affairs, Consumer Protection Directorate) Supplier Registry in accordance with applicable law.

It belongs to the company under the name “Chelioti” and with the distinctive title “Cristiano Marcheli”

Company activity: Commercial

Contact email: cm@cristianomarcheli.com

Unless we say otherwise, “we/us” refers to the Company [●].

2. Provided Information & Products:

The Company is committed to the quality, completeness and validity of both the information provided on its web site and the essential features of the products posted on the web site, as well as the accuracy of the information regarding the services provided by the Company's online store. In the good faith of the Company, the Company is not responsible for any technical or typographical errors that may have occurred unintentionally or due to interruptions of the Website by force majeure.

3. Limitation of Liability:

The Company cannot guarantee the availability of the promoted products. However, it is committed to informing consumers in a timely manner about their unavailability.

The Company is solely responsible for gross negligence and fraud in the event of delays of delivery of ordered products and for the information it provides or the services it provides through its website.

The Company's online store is not responsible for any technical problems that may occur to users when attempting to access or during their visit to the site and are related to the operation or compatibility of their own infrastructure with the use of the website. In addition, the Company bears no responsibility for the acts or omissions of third parties and in particular unfair interference by third parties in products and/or services and/or information made available through its online store. Where this site contains references to third-party websites, through "links", “hyperlinks”, or advertising banners to other websites whose providers also have full (civil and criminal) responsibility for the security, legality and validity of the content of their websites and services, www.cristianomarcheli.com is not responsible for the content of those pages, and for any damage or damage that may arise from their use, as an indication of liability.

4. User Obligations:

Users of the web site www.cristianomarcheli.com acknowledge and undertake that they will not use the Company's online shop for the purpose of sending, publishing, and generally in any way the transmission of illegal, harmful, threatening, racist, offensive, annoying, defamatory, defamatory, obscene, obscene, bibliographical, or harmful to minors. This content may not be retransmitted in accordance with the laws and regulations in force. In addition, accessing and trading on the Website must be for personal and private use only for lawful purposes and in a manner that does not restrict or prevent its use by third parties. The visitor is required to use the site in accordance with the law, good manners and these terms and conditions, and not to act or omit, which may damage or malfunction or affect or jeopardize the provision of the services of www.cristianomarcheli.com

Users are not entitled to disclose inside information and confidential information acquired or disclosed as part of a deal or covered by confidentiality agreements, or information that infringes any patent, trademark and secret, copyright or other proprietary rights of third parties. Finally, users may not invade and install software viruses or any other codes, files, or programs designed to interrupt, damage, destroy, or prevent the operation of any computer software or hardware, intentionally or unintentionally, because any such action violates existing Greek and Community law and its provisions. Further, users are not permitted, by visiting the Company's website to harass third parties in any manner or content, or to use the Website to collect or store users' personal data.

5. Acceptance

You agree that your order is an offer to purchase products from the Company. All orders are subject to acceptance by us. We may choose not to accept your order for any reason without liability to you.

After submitting an order, we will send you an order acknowledgement email with your order number and details of the products you have ordered from us and details of any delivery services you have ordered from us.

Please note that this email is an acknowledgement that we have received your order and is not an acceptance of your order. Acceptance of your order and the formation of a contract between us will not take place unless and until the earlier of the date on which we (i) receive payment in full, or (ii) dispatch the products to you.

6. Alternative dispute resolution

The EU Commission provides an online dispute resolution platform (“ODR Platform”) for disputes regarding products bought online.

The EU Commission ODR platform can be accessed here: http://ec.europa.eu/odr

We can be contacted at: [●]

7. Intellectual property rights

The Website and its content are protected by intellectual property rights, including copyright and trade marks. Except as expressly authorised by us or relevant third parties, you agree not to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the Website, in whole or in part.

8. Protecting Your Personal Data.

Our Company collects, stores, uses and generally processes your personal data when you visit the Company's website.

The provision of your Data to the Company, as requested by its website, is necessary to achieve the primary purpose of collecting such Data, and may, for example, make it impossible for the Company to fulfill the contract of sale or to provide such data. other services available [transport etc].

We make sure to collect only your Absolutely Necessary Data, which is appropriate and clear for its intended purpose. These Data include:

  1. Data when creating a user account on your site.
  2. Required: e-mail * and password *
  3. Optional: name, surname, sheet, date of birth, postal address, telephone number.
  4. Details of your transactions with us through our online store

For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, products added to or removed from your shopping cart, a list of products you wish to purchase (wish list), websites you visit and how and when you reach us.

  • Shopping interests and preferences, which help us to recommend specific products and services that interest you. We will only request and use the Data we have collected to recommend products or services of interest to you and further enhance your shopping experience with us. Of course, it's always your choice if you share such information with us.
  • Traffic details of our site or other sites that you have browsed before us.
  • Information collected from the use of cookies in your browser.
  • Payment information.
  • Your comments and product reviews.
  • To provide you with the best possible web site experience, we collect technical information about your internet connection and browser, as well as the country and telephone code of your computer, the websites that you visit, the ads on which clicks etc.
  • The username of your social media, if you interact with us through these channels, to help us respond to your comments, questions or comments.

If you choose not to share some of the Data with us or to deny certain access rights, we may not be able to provide some of the services you have requested. For example, if you asked us to let you know when a product is again available, we cannot help you if you have withdrawn your general consent to receive updates from us.

We know that the processing of your Data is carried out either by specially authorized personnel of the Company, or through information systems and electronic devices from our Company.

To share information about our products, services and events, and for other purposes as specified below, we do the following:

  • Send a newsletter: With your consent, we will use your personal information, preferences and transaction details to inform you via e-mail, internet, telephone and/or social media about relevant products and services, including personalized/personalized offers, discounts, etc. Of course you have the ability to revoke this consent at any time.
  • Web push notifications: Depending on your navigation, you may receive, with prior consent, notifications of our offers, news, your wish list and your shopping cart. Of course you can revoke this consent at any time.
  • Processing payments to prevent fraudulent transactions.
  • To send you communications required by law or necessary to inform you of changes to the services we provide. For example, updates to these privacy notices, product recall notices, and legally required information about your orders. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. Unless we use your personal information for these purposes, we cannot comply with our legal obligations.

Disclosure of your personal data

We may have to share your personal data with (i) service providers who provide IT and system administration support as the company that provides the on line platform of the applications, (ii) with professional advisors including auditors, lawyers, bankers, auditors and insurers (iii) regulatory authorities (to the extent necessary) (iv) third parties to whom we sell, transfer or merge parts of our business or our assets and/or (v) our approved business partners and agents who are part of our supply chain.

We require all of these third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. They are only allowed to process your personal data on our instructions.

International transfers

Some of our third-party providers may be businesses outside of the EEA in countries which do not always offer the same levels of protection for your personal data. We do our best to ensure a similar degree of security by ensuring that contracts, code of conduct or certification are in place which give your personal data the same protection it has within Europe. If we are not able to do so, we will request your explicit consent to the transfer and you can withdraw this consent at any time.

We retain your Personal Data as necessary to fulfill the purposes set out in these terms (unless a longer retention period is required by applicable law). Generally this means that we will keep your personal data for as long as you have an account with us. With regard to your Personal Data relating to product markets, we maintain this data for a longer period in order to comply with our legal obligations (such as tax and commercial law and for warranty purposes). At the end of this retention period, your data will be completely or anonymously deleted, for example by pooling with other data, so that it can be used in an unrecognizable way for statistical analysis and business planning.

We are committed to safeguarding your Personal Data and, recognizing the importance of securing your Personal Data, we have taken all appropriate organizational and technical measures to safeguard and protect your Data from any form of accidental or unauthorized processing. We use the most modern and advanced methods to ensure the highest possible safety.

In addition, the details used to identify you as an account user are two: the Username and the Password. Each time you enter your details, you are given access to your personal account. This process is securely accomplished through encryption during their transfer to the Internet and the servers of the Company. By the same standards, you can change your Password as often as you like. Upon registration of the desired code, the new code is coded and stored in the Company's systems. For this reason, you are the only one who knows your password and is solely responsible for keeping the password confidential to third parties.

These measures shall be reviewed and amended where necessary.

You have the right to access your personal data, you have the right to be informed by us about the processing of your Data. In addition, you have the right to correct inaccurate personal data and if you find that your Data is incorrect you can request us to correct it (eg, name correction or address change update). You also have the right to delete / forget about it, so you can ask us to delete your data if it is no longer necessary for the above mentioned processing purposes or you wish to revoke your consent if this is the only legal basis. You still have the right to portability of your Data, so you can ask us to read the Data you provided or ask us to forward it to another controller, the right to limit the processing, that is, you can ask us to limit the processing of your data. Your Data for as long as your objections to the processing are pending and finally, the right to object and withdraw consent to the processing of your Data.

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under these terms.

We will respond to your Inquiries free of charge without delay, and in any case within one (1) month after we receive your request. However, if your Request is complex or there is a large number of your Request we will let you know within the month if we need to receive an extension of another (2) two months within which to respond.

If your Claims are manifestly unfounded or excessive in particular because of their repeated nature, the Company may charge a reasonable fee, taking into account the costs of providing the information or performing the requested action or refusing to proceed with the Request.

The applicable law is Greek law, as formulated in accordance with the General Regulation on the Protection of Personal Data 2016/679/EU, and generally the applicable national and international law.

The courts in Athens of Greece for any emerging disputes related to your data are the Courts of Athens.

We encourage you to read this Policy at regular intervals to know how your Data is protected.

9. Data Protection Regulation

By subscription to our newsletter, you are agreeing to our Privacy Policy and you will be receiving our newsletters on a regular basis. You can revoke your consent by contacting us, or by clicking the 'unsubscribe' link at the end of each newsletter.

10. Payments Security

CRISTIANO MARCHELI has taken all necessary precautions in order to guarantee the best possible security for your data. The website www.cristianomarcheli.com uses the SSL protocol to secure online business transactions. In this way, all personal information like credit card data, name, addresses, is encrypted so that it may not be read or changed while transferred on the Internet. Cristiano Marcheli certificate has been authorized by Thawte, a trusted solution for online security. SSL protocol (Secure Sockets Layer) is now a global Internet standard for the certification of websites to Internet users and for the encryption of data between Internet users and web servers. An SSL encrypted communication requires all information interchanged between a customer and a server to be encrypted by the sender’s software and to be decoded by the recipient’s software; in this way, personal data are protected while transferred in the Internet. Furthermore, all information sent via SSL protocol is protected by a mechanism that automatically verifies if such data have been changed while transferred.

11. Delivery & Returns

11.1. Delivery- Shipping Policy

At Cristiano Marcheli, we aim to provide an efficient and hassle-free shopping experience for our customers. Below are the details regarding our shipping process.

 

Delivery Options

Standard Delivery

  • Delivery Time: 2-5 working days from the date of dispatch.
  • Cost: Complimentary for all standard orders.
  • Orders placed before 11:00 (CEST) will be processed and shipped the same day.

 

Ex-Works Shipping

Our delivery is provided on an Ex-Works (EXW) basis from Greece. This means:

  • Cristiano Marcheli covers the cost of standard delivery to your destination.
  • The customer is responsible for any additional costs including customs duties, taxes, or any import fees that may apply once the order reaches your country.

 

International Shipping

  • We offer worldwide shipping to all destinations.
  • Shipping costs and delivery times may vary depending on the destination.
  • Customs & Duties: Customers are responsible for any applicable customs duties, taxes, or import fees when the goods arrive in the destination country.

 

Order Tracking

Once your order is dispatched, you will receive an email with a tracking number to track the status of your shipment.

 

Important Notes

  • Delivery times are approximate and may be impacted by external factors such as customs clearance or weather conditions.
  • Please ensure that your shipping address is accurate to avoid any delivery delays.

 

Lost or Damaged Items

  • Cristiano Marcheli will provide the tracking number and contact information for the shipping company if needed.
  • Once the tracking information is provided, it is the customer’s responsibility to contact and deal with the shipping company directly for lost or damaged packages.
  • We do not assume responsibility for lost or damaged items during shipment.

 

Cancellation Rights – Cooling-Off Period

If you are a GR/EU consumer, you have the legal right to cancel your entire order within 7-10 days of receiving the goods.

To exercise your right to cancel:

  1. Inform us in writing (email or post) within 7-10 days from the date you or a third party takes possession of the goods.
  2. Return the items to us without undue delay, no later than 14 days from the date you inform us of your cancellation.

Return Costs:

  • You will be responsible for the return shipping costs unless your order is eligible for free returns, or if the items are defective or incorrect.

Exceptions:

  • We cannot accept cancellations on items with security or hygiene seals (such as pierced earrings, underwear, swimwear, fragrances, or toiletries) if the seal has been broken.

Refunds:

  • Refunds will be issued within 7-10 days after we receive the returned items, or once you have provided proof of return.
  • We may withhold reimbursement until we receive the goods or proof of return.
  • A deduction may be made from the refund if the goods show signs of damage or excessive handling beyond what is necessary.

Refunds will be processed using the same payment method used for the original transaction.

    To return an item, please click info@cristianomarcheli.com or visit https://www.cristianomarcheli.com/returns-refunds

     

    Contact Us

    If you have any questions or need assistance regarding shipping, please don’t hesitate to contact our team at cm@cristianomarcheli.com , customerservice@cristianomarcheli.com or info@cristianomarcheli.com

     

    Miscellaneous

    1. Force majeure: If due to force majeure (i.e. adverse weather conditions, strikes, etc.), the courier fails to deliver you the products within the set time-limit CRISTIANO MARCHELI shall not be liable for any situation arising without its fault and shall do whatever is humanly possible for your best service.
    2. Modification of Terms: The website https://cristianomarcheli.com/en/ reserves the right to modify or renew the terms and conditions regarding transactions. The company undertakes to update the present text for any modification of or addition to the terms.

    https://cristianomarcheli.com/en/ uses cookies to distinguish you from other users of our site, provide you with a good experience when you browse our site, linking and moving to pages and also allows us to improve our site.

    Cookies allow you to enjoy some features (such as storing basket contents), use social sharing ( for Facebook, Instagram, etc.) as well as personalizing messages and displaying ads according to your interests (both on our site and on others). They also help us understand how the site is used.

    You can learn more about cookies and how we use them below. For more information about processing your personal data from https://cristianomarcheli.com/en/, you can read the PRIVACY POLICY.